Service with a Smile
Russian and foreign citizens passing through border control will now be greeted with smiles and treated with pronounced politeness, if a new order issued by Colonel Vladimir Pronichev, first deputy head of the Federal Security Service, is obeyed. Vadim Shibayev of the FSB told Interfax that, “when admitting persons and transport vehicles across the state border, special attention will be paid to showing a pronouncedly polite attitude to passengers and eliminating cases of boorishness, rudeness, and callousness.”
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